You can also visit this article for more information on getting support! Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Customer Service number - O2 Community It was not the representatives fault, so she did great, but the company should do better in alerting guests. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Orders and upgrades. Hi Carol, Thanks for your feedback. The complete opposite of lawyer James, Nathan is carefree and fun. LUCY IN THE SKY IS OUR GO TO! In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Extremely disappointed and feeling like they stole from me. Not Available. Overnight orders shipped Friday will be delivered Monday. Lucy in the Sky - Home | Facebook Shop now at www.lucyinthesky.com. -Kate, Lucy in the Sky is an absolutely horrible company. Contact BT | Call us or chat online | BT Help Sky Support Email. Belle R and the team at Lucy in the Sky were great to work with. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I am beyond disappointed in this company and its respect for its customers. LUCY IN THE SKY Help Centre. This cost is not covered by us and is charged directly by your local government. Contact Us. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Hi Kaylyn! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. 2023 Trustpilot, Inc. All rights reserved. How can I contact Lucy in the Sky? If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. All international orders are shipped with DHL International Packet Plus. We're sorry to hear that you had issues with your order. Share. Hi Bethany, Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Seven things you didn't know about "Lucy in the Sky with Diamonds" We're sorry to hear that you had issues with your orders. Hi! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Lucy In The Sky Reviews: Should You Try It? | ClothedUp This will be automatically applied to your account attached to the email address used for the order. Hi Denver, Lucy in the Sky, Inc may change this policy from time to time by updating this page. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. I HAVE MY TRACKING NUMBER. I placed an order and was waiting for more than a month. Contacting Sky | Sky Help | Sky.com Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Tip for consumers:NO REFUNDS! I used the chat feature again in January to try to figure out where my two other dresses were. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Lucy in the sky is a great company from products to customer service I am always satisfied. We're sorry to hear about the order being delayed. Save ur money and timego to windsor insteadur going to end up there regardless. This Privacy Policy Statement only covers our Website and does not cover any other website. Thanks for your feedback. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lucy Harley-McKeown; Jessica Clark; . Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago After I returned both dresses, they refuse to refund my money for the 2nd dress. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. However, this is out of over three hundred reviews. They are constantly moving as not to get found. Have e-mailed twice in the last week with no response! Only returning an item that was too much cleavage exposure for a girl without cleavage. I never got any notification from them that my dresses would be late or anything. Companies can ask for reviews via automatic invitations. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. 0800 230 0202. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Business Profile for Lucy In The Sky, Inc - Better Business Bureau Absolutely terrible customer service. Prom season is here, and you deserve to look and feel amazing for your big party! If they don't offer refunds, they should have made this much more clear during purchase. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. The prices they charge is not right. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Most dresses are see through material with zippers stuck. I have emailed twice and now we are scrambling for a dress for homecoming the week of. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Thanks for your feedback. Our styles are designed exclusively in Los Angeles. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. , over 6 weeks. This isn't a real company. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. These numbers are generally staffed between the hours of 7 am to 11 pm every day. It is a no for me. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I was so disappointed in the quality. Lucy has a story. How would you even know if something would fit or if you'd like the quality? Hi Chloe, Thanks for your feedback. The dress is also incredibly thin and doesn't have much structure. We'd love to find a resolution due to this issue. Followed up shortly after the purchase to make sure everything was ok. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you want to make a complaint to the Sky customer service team, they can be reached on . Phone Email. They said I would be receiving updates and a tracking number. Super fast and helpful; won't hesitate to order from the site/company again! Do not buy from them. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. If it was possible to give negative stars I absolutely would. If you need your dress for a specific date you might want to find a different one. There are no fees if you pay on time. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. For further information, please visithttps://help.afterpay.com/hc/en-au/. -Kate. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Number one rule--- if they don't have a number to call, do not give them any money whatsoever. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Contacts: Adam Russell Adam.Russell@FHFA.gov would it arrive by october 26th? Please reach out to us for the advanced credit prior to making a new order! If we are unable to contact you we will treat the order as cancelled. I wish they were more transparent with the type of quality on their website. We're so glad you were able to utilize our 24/7 chat! Our regular return policy applies to all orders made through AfterPay. Not to mention that the slip underneath hardly covers anything. Hi Lily, My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. I ordered the Kayden Dress in black. Yet Lucy in the Sky refuses to give a refund. Please read the email in full, there may be pertinent details which may have been missed. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. The dresses didn't look anything like the photos. We ordered a dress on 9/6. CABLE TV. . I've lost $120 to Lucy In the Sky and received nothing. | Read 181-200 Reviews out of 6,679 You should check this page from time to time to ensure that you are happy with any changes. We're sorry to hear about your issues with our return policy. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the Sky Reviews - 1,067 Reviews of Lucyinthesky.com - Sitejabber Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. I foresee no dress, no money returned and no reply. They just keep everyone's money, don't send anything. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Please use the following size guide to help determine your size of clothing. https://www.lucyinthesky.com/shop/index.php?route=account/login. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Designed in Los Angeles - New Arrivals Weekly. Our privacy policy, which sets out how we will use your information. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Please email us at resolution@lucyinthesky.email so that we can better assist you! Lucy In The Sky. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Alternatively, you can attempt to place the order with a different card or try again later. Return policy is awful and as slow. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. I ordered a dress on October 2,2019 and still not dress. Tip for consumers:Pay attention to shipping times. We're so sorry to hear that you have not received your refund yet. Lucy In The Sky Dress Store Review- Is It A Scam or Legit? - iReviews What Is Lucy in the Sky? Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com . We're sorry to hear about the sizing issue. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Contact Sky | Fastest, No Wait Time - GetHuman Remember, you can do most things online at Sky.com. Registered: 04-01-2009. on 10-08-2013 09:47. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Products used:I ordered a dress that NEVER was shipped. I am so disappointed and will NEVER ORDER AGAIN! Hi Teagan, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We're so sorry to hear that there was an issue with your order. Finally, the Trust Mamma rating is four stars.
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