In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. There is nothing BT Retail, or any other Service Provider can do about this. BT Group plc. After being asked by someone for an Openreach Complaints number other than 150 or 151, I decided to look on the net. Now you can choose your preferred option to get in touch. We're 30,400 people who connect homes, mobile phone masts, schools . Sit back and relax while we do the work. Salary information comes from 1,184 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Raise a complaint about BT products or services. PetsApp Home; Get Listed; Find Pet Sitters; News; Contact Us Or force its sale entirely. (adsbygoogle = window.adsbygoogle || []).push({}); Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. PO Box 730 Report damage, vandalism or a health & safety issue | Openreach time. If you complaint is still ongoing you should Read this :- Ofcom How to complain and if youve done everything there contact them Office of the Telecommunications Ombudsman Contact Us, Otelos contact details are as follows: So if someone who says they're from Openreach asks for financial details, don't give them any information. It's Openreach, not BT! Openreach is at the heart of the UK economy with our open access network underpinning a ferociously competitive broadband market. co op placements for high school students toronto. The handover will take place this quarter. PetsApp Pet Sitters South Africa . Youll find their name on the registration paperwork we gave you at the start of your project. BT complaints contacts. Categories . Clive Selley is to be the new CEO of Openreach. Openreach Reviews | Read Customer Service Reviews of www.openreach.com So another ticket was raised after 2 more calls to BT and some chasing. Imagine. 317 Ratings. Openreach installs and maintains the UK copper and fibre network to allow your supplier to provide you with service. Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps. High Level BT complaints phone number 0800 3289393, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com, At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com Here are a selection of BT Complaints numbers, addresses, and alternative BT Openreach contact numbers I found on the Internet. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Sky do have their own user forum, if you would like to post there. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 Louise McLean Chairman & CEO Complaints Specialist BT Enterprise Email Replies to sme.service.scotland@bt.com British Telecommunications PLC The board of directors names can be found here Our board Then save it and print it off. Email: hlcopenreach@openreach.co.uk. Report system related issues, request system access or view known issues. He replied at 5am the next morning - my broadband was sorted within 24h and I had his secretary call me afterwards to check if everything was OK now. How Much Force Does It Take To Break A Mirror, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. If you want to make a complaint about Openreach, you should do so by contacting your supplier and they will forward your concerns to Openreach. All Rights Reserved. High Level Complaints Amanda Newstead DSO & HLC Front Office Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393. Trainee Openreach Engineer salaries - 8 salaries reported. I have found a number of BT Contact Numbers, and BT Complaints addresses. Appointment system designed to make things easy for OpenReach, not for end users who have to waste more than half a day every time waiting around for an engineer who may or may not turn up. It would be more cost effective to just replace the tin wire with new cable and bring us into the 21st century.A complaint is the wrong way to go about it. 5.0 . Sowing The Seeds Of Love I Am The Walrus, Clive is one of the UKs foremost experts in network technology and digital infrastructure. (Had Ofcom done it properly, it would have mandated that BT run Openreach as a fully separate entity with its own published accounts. 30 mins later i was called by High Level Complaints team with refund and compensation, explained one complainant. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
Im sure you will get a response within a few days. // Clive Selley to be CEO of Openreach Re: Complaint relating to Openreach. I suggest you write a letter in Microsoft Word. Please identify the firm with whom you are experiencing issues.
If you want to contact us through email, choose that option. Contact Us | Openreach - Openreach | Connecting you to your network He chairs BTs cyber security council and has an extensive knowledge of regulatory affairs. Good training, great team ethic within group. Cons. Clive Selley named BT Openreach boss. diarrhea after eating salad at restaurant; java convert string to html document; elizabeth bice married at first sight; what is null dereference in java Openreach Reviews Updated Feb 16, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 900 of over 920 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 58 % Recommend to a Friend 46 % Approve of CEO Clive Selley 456 Ratings The email address format is firstname.surname@bt.com. I'm a computer programmer with a BSc in computer science but I can't manage . I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 14bn The amount we've invested in our network over the last decade - giving people the service and broadband speeds they need at work and at home. Using DoNotPay's Other Customer Service Issues product, you may lodge a formal complaint with Openreach in the following ways: Most customers who have problems with a company give up. Openreach are of course owned wholly by B.T. He supports our vision for the UKs digital future and will play a key role in ensuring that businesses, consumers and communities receive the services they need and deserve.. BT CEO and key executive team | Craft.co @amancalledalex. Email Replies to sme.service.scotland@bt.com This may be rejected if there is still contract work to carry out but its where we need to start. If our customers are unhappy with any part of the service we provide, we do our best to make things right. The ITS Technology group, which is an alternative network provider that has deployed a number of fixed wireless and fibre optic broadband networks around the UK, has appointed Daren Baythorpe ( Openreach s former BCD Managing Director) to be its new Chief Executive Officer (CEO). Openreach | LinkedIn Recommend. Clive, who is currently CEO of BT Technology, Service and Operations (BT TSO) will replace Joe Garner. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com. . You cannot complain to Openreach, but you could complain to the developers, as they should have been in contact with Openreach before the building work started, to ensure that the infrastructure was put in place during the build. Feb. 2022. Openreach Limited is a company wholly owned by BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Kim XXXXXXXXXX. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For The UK has also been found to be the most competitive broadband market in Europe and to have some of the lowest prices among the big five. Openreach then dispatched another engineer this one to investigate broadband. Hi Guys, I have been having an on going problem for the last 2 months and have written a letter of complaint. The past decade has seen an explosion in broadband usage with the number of premises using the service over Openreachs network rising from under seven million when Openreach was created to 19.6 million as at the end of September 2015. Business Outlook. 30 minutes later I was contacted by the High Level Complaints BT team who offered a refund and compensation". Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. Higher level management either haven't done the job at an engineer level or have been out of it for so long that they forget not every job is a quick one and done. Phone: 0845 050 1614 However there are some occasions where you can contact Openreach directly, such as reporting damage to . I have tried navigating around the BT site to find an address to write to complain to BT Business for my shocking service but am unable to do so successfully. Speaking today, Selley said: I am honoured to have been asked to lead Openreach at this important point in its history. Openreach then dispatched another engineer this one to investigate broadband. Vegas Golden Knights Reddit Stream, Clive Selley is to be the new CEO of Openreach. Is Dip Flu Contagious, Joe Garner is CEO openreach Edited by Fastman2 (Mon 10-Nov-14 22:44:58) brandscill (committed) Mon 10-Nov-14 23:16:39: Re: BT Open reach ceo email addresss . 12:32 I received a call from Kim, and asked her to summarise in an email (which follows): Thanks for speaking to me today. 5 free lookups per month. 3.9 75 % Recommend to a Friend. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. DH98 1BT, You could write to BT Head Office, Customer Service Director Once you've decided what your complaint . There are some services you can contact if you want help understanding your rights when complaining. Help and support; Contact BT; Complaints; Back. Hier sollte eine Beschreibung angezeigt werden, diese Seite lsst dies jedoch nicht zu. As many other posts have cited; even when you get to the BT CEO complaints level and you have a dedicated person, still they seem to have no power to make anything happen. We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgems price cap, we wont be able to consider complaints about the actual price of energy. openreach complaints ceo - nutrir.cl -Colleagues are generally friendly and apart from the odd one in each team, collaboration is easy. The CEO of Openreach aims to connect 10m customers to 'ultra-fast' by 2025 BT Openreach, the national broadband infrastructure provider, says it will accelerate its roll-out of high speed broadband. Records of complaints made against BT Openreach for the period 1 January 2016 to present. After being asked by someone for a BT Complaints number other than 150 or 151, I decided to look on the net. openreach.com/fibre-broadband to check the availability for Fibre broadband. Openreach Complaints numbers, Email and postal addresses At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com 30 mins later i was called by High Level Complaints team with refund and We're a wholly owned subsidiary of BT Group and our customers Garner, who will join in mid-February, will replace Liv Garfield, who is leaving to become CEO of Severn Trent. Launched on January 11 2006, Openreach is a highly regulated business that operates at arms length from the rest of BT Group under a regulatory model known as functional separation. Raise a complaint about BT products or services. by | Jun 29, 2022 | report illegal parking vancouver | city of glendale, wi property assessment | Jun 29, 2022 | report illegal parking vancouver | city of glendale, wi property assessment Heres an overview of Openreachs contact details: The time it takes to file a complaint against a business might increase if the channels of contact are not constantly available or the firm takes too long to answer. You can also check the status of your account or view your service status online at the Sky website. When factoring in bonuses and additional compensation, a . The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. Openreach So many of my customers have been stuck in endless loops getting nowhere with relatively simple issues. Durham 31,000 / yr. Data Scientist salaries - 7 salaries reported. Email: hlcopenreach@openreach.co.uk (Now currently discontinued) Emma Bery Consumer Resolutions Team. 44,859 / yr. Commercial Manager salaries - 7 salaries reported. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. company. -. The FTTC/P Network is solely managed by Openreach, there is no reason for him to ring BT ref to a fault with a DSLAM Port. Not Available. Tweet BT Customer Care. Choose the product or service you want to complain about. "At 9am this morning I had a personal reply from the Chief Executive of BT Retail. Openreach's chat service is the fastest method to have your problem addressed. Who Owns G59 Records, Feb. 2022. To do so, visit the website and look for the symbol in the screen's lower right corner. That has benefited consumers and businesses greatly. Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. You can also complain via online chat or e-form here - you'll need your customer account number. Score: 4.4/5 (14 votes) . Do you need help submitting complaints against other companies? Openreach engineer 1 appeared and swapped our Master Socket and did 'something' on the network to get dial tone, but couldn't fix our broadband as he was a PSTN engineer not Broadband. Cardul George De La Bcr, Cons. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. State Library Of Queensland Collection Development Policy, Business Outlook. Alternatively you can call us on 0800 023 2023 (option 1). DSO & HLC Front Office the home, For Attack On Titan Anime Reddit, Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. I appreciate youve had a lot of complaint handlers over the past few months but you have now been passed over to myself as part of the Executive Customer resolutions. Sky do have their own user forum, if you would like to post there. If you complaint is still ongoing you should Read this :- Ofcom How to complain and if youve done everything there contact them Office of the Telecommunications Ombudsman Contact Us, Otelos contact details are as follows: Required fields are marked *. The latter is the engine room of BT, responsible for the companys core networks and IT systems across the globe including TV, Mobile and Conferencing - as well as its world class research and development arm at Adastral Park, Suffolk. I sent a polite email to CEO of Openreach, they had a look into it and through whatever magic they did enabled my street for FTTC by connecting us to the cabinet serving that other road. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. openreach complaints ceo. Customer IT zone. DoNotPay is an advanced artificial intelligence (AI) tool that can handle all of your business and legal needs. one wild and precious life tattoo. This has been one of the fastest deployments of fibre broadband anywhere in the world and other countries such as Australia are now following Openreachs successful roll out model. Complaints. Joe Garner is CEO openreach Edited by Fastman2 (Mon 10-Nov-14 22:44:58) brandscill (committed) Mon 10-Nov-14 23:16:39: Re: BT Open reach ceo email addresss . It would be more cost effective to just replace the tin wire with new cable and bring us into the 21st century.A complaint is the wrong way to go about it. The last time Openreach went through a re-branding exercise was in 2017 (), shortly after Ofcom ruled that they should become a "legally separate" company.As a result, the old BT logo was removed, and they instead adopted a clean and simple 'openreach' logo - often seen in purple or blue versions - to underline their independence. The Openreach may be reached by several different channels, including: Openreach also offers email support for its customers. Fax: 0845 050 1615. The trouble is I do not know the current address to use to fire off my email. (adsbygoogle = window.adsbygoogle || []).push({}); 1. We help consumers like you get their voice heard by providing the tools they need to resolve their issues.
If you want to contact us through email, choose that option. Contact Us | Openreach - Openreach | Connecting you to your network He chairs BTs cyber security council and has an extensive knowledge of regulatory affairs. Good training, great team ethic within group. Cons. Clive Selley named BT Openreach boss. diarrhea after eating salad at restaurant; java convert string to html document; elizabeth bice married at first sight; what is null dereference in java Openreach Reviews Updated Feb 16, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 900 of over 920 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 58 % Recommend to a Friend 46 % Approve of CEO Clive Selley 456 Ratings The email address format is firstname.surname@bt.com. I'm a computer programmer with a BSc in computer science but I can't manage . I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 14bn The amount we've invested in our network over the last decade - giving people the service and broadband speeds they need at work and at home. Using DoNotPay's Other Customer Service Issues product, you may lodge a formal complaint with Openreach in the following ways: Most customers who have problems with a company give up. Openreach are of course owned wholly by B.T. He supports our vision for the UKs digital future and will play a key role in ensuring that businesses, consumers and communities receive the services they need and deserve.. BT CEO and key executive team | Craft.co @amancalledalex. Email Replies to sme.service.scotland@bt.com This may be rejected if there is still contract work to carry out but its where we need to start. If our customers are unhappy with any part of the service we provide, we do our best to make things right. The ITS Technology group, which is an alternative network provider that has deployed a number of fixed wireless and fibre optic broadband networks around the UK, has appointed Daren Baythorpe ( Openreach s former BCD Managing Director) to be its new Chief Executive Officer (CEO). Openreach | LinkedIn Recommend. Clive, who is currently CEO of BT Technology, Service and Operations (BT TSO) will replace Joe Garner. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com. . You cannot complain to Openreach, but you could complain to the developers, as they should have been in contact with Openreach before the building work started, to ensure that the infrastructure was put in place during the build. Feb. 2022. Openreach Limited is a company wholly owned by BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Kim XXXXXXXXXX. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For The UK has also been found to be the most competitive broadband market in Europe and to have some of the lowest prices among the big five. Openreach then dispatched another engineer this one to investigate broadband. Hi Guys, I have been having an on going problem for the last 2 months and have written a letter of complaint. The past decade has seen an explosion in broadband usage with the number of premises using the service over Openreachs network rising from under seven million when Openreach was created to 19.6 million as at the end of September 2015. Business Outlook. 30 minutes later I was contacted by the High Level Complaints BT team who offered a refund and compensation". Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. Higher level management either haven't done the job at an engineer level or have been out of it for so long that they forget not every job is a quick one and done. Phone: 0845 050 1614 However there are some occasions where you can contact Openreach directly, such as reporting damage to . I have tried navigating around the BT site to find an address to write to complain to BT Business for my shocking service but am unable to do so successfully. Speaking today, Selley said: I am honoured to have been asked to lead Openreach at this important point in its history. Openreach then dispatched another engineer this one to investigate broadband. Vegas Golden Knights Reddit Stream, Clive Selley is to be the new CEO of Openreach. Is Dip Flu Contagious, Joe Garner is CEO openreach Edited by Fastman2 (Mon 10-Nov-14 22:44:58) brandscill (committed) Mon 10-Nov-14 23:16:39: Re: BT Open reach ceo email addresss . 12:32 I received a call from Kim, and asked her to summarise in an email (which follows): Thanks for speaking to me today. 5 free lookups per month. 3.9 75 % Recommend to a Friend. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. DH98 1BT, You could write to BT Head Office, Customer Service Director Once you've decided what your complaint . There are some services you can contact if you want help understanding your rights when complaining. Help and support; Contact BT; Complaints; Back. Hier sollte eine Beschreibung angezeigt werden, diese Seite lsst dies jedoch nicht zu. As many other posts have cited; even when you get to the BT CEO complaints level and you have a dedicated person, still they seem to have no power to make anything happen. We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgems price cap, we wont be able to consider complaints about the actual price of energy. openreach complaints ceo - nutrir.cl -Colleagues are generally friendly and apart from the odd one in each team, collaboration is easy. The CEO of Openreach aims to connect 10m customers to 'ultra-fast' by 2025 BT Openreach, the national broadband infrastructure provider, says it will accelerate its roll-out of high speed broadband. Records of complaints made against BT Openreach for the period 1 January 2016 to present. After being asked by someone for a BT Complaints number other than 150 or 151, I decided to look on the net. openreach.com/fibre-broadband to check the availability for Fibre broadband. Openreach Complaints numbers, Email and postal addresses At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com 30 mins later i was called by High Level Complaints team with refund and We're a wholly owned subsidiary of BT Group and our customers Garner, who will join in mid-February, will replace Liv Garfield, who is leaving to become CEO of Severn Trent. Launched on January 11 2006, Openreach is a highly regulated business that operates at arms length from the rest of BT Group under a regulatory model known as functional separation. Raise a complaint about BT products or services. by | Jun 29, 2022 | report illegal parking vancouver | city of glendale, wi property assessment | Jun 29, 2022 | report illegal parking vancouver | city of glendale, wi property assessment Heres an overview of Openreachs contact details: The time it takes to file a complaint against a business might increase if the channels of contact are not constantly available or the firm takes too long to answer. You can also check the status of your account or view your service status online at the Sky website. When factoring in bonuses and additional compensation, a . The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. Openreach So many of my customers have been stuck in endless loops getting nowhere with relatively simple issues. Durham 31,000 / yr. Data Scientist salaries - 7 salaries reported. Email: hlcopenreach@openreach.co.uk (Now currently discontinued) Emma Bery Consumer Resolutions Team. 44,859 / yr. Commercial Manager salaries - 7 salaries reported. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. company. -. The FTTC/P Network is solely managed by Openreach, there is no reason for him to ring BT ref to a fault with a DSLAM Port. Not Available. Tweet BT Customer Care. Choose the product or service you want to complain about. "At 9am this morning I had a personal reply from the Chief Executive of BT Retail. Openreach's chat service is the fastest method to have your problem addressed. Who Owns G59 Records, Feb. 2022. To do so, visit the website and look for the symbol in the screen's lower right corner. That has benefited consumers and businesses greatly. Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. You can also complain via online chat or e-form here - you'll need your customer account number. Score: 4.4/5 (14 votes) . Do you need help submitting complaints against other companies? Openreach engineer 1 appeared and swapped our Master Socket and did 'something' on the network to get dial tone, but couldn't fix our broadband as he was a PSTN engineer not Broadband. Cardul George De La Bcr, Cons. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. State Library Of Queensland Collection Development Policy, Business Outlook. Alternatively you can call us on 0800 023 2023 (option 1). DSO & HLC Front Office the home, For Attack On Titan Anime Reddit, Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. I appreciate youve had a lot of complaint handlers over the past few months but you have now been passed over to myself as part of the Executive Customer resolutions. Sky do have their own user forum, if you would like to post there. If you complaint is still ongoing you should Read this :- Ofcom How to complain and if youve done everything there contact them Office of the Telecommunications Ombudsman Contact Us, Otelos contact details are as follows: Required fields are marked *. The latter is the engine room of BT, responsible for the companys core networks and IT systems across the globe including TV, Mobile and Conferencing - as well as its world class research and development arm at Adastral Park, Suffolk. I sent a polite email to CEO of Openreach, they had a look into it and through whatever magic they did enabled my street for FTTC by connecting us to the cabinet serving that other road. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. openreach complaints ceo. Customer IT zone. DoNotPay is an advanced artificial intelligence (AI) tool that can handle all of your business and legal needs. one wild and precious life tattoo. This has been one of the fastest deployments of fibre broadband anywhere in the world and other countries such as Australia are now following Openreachs successful roll out model. Complaints. Joe Garner is CEO openreach Edited by Fastman2 (Mon 10-Nov-14 22:44:58) brandscill (committed) Mon 10-Nov-14 23:16:39: Re: BT Open reach ceo email addresss . It would be more cost effective to just replace the tin wire with new cable and bring us into the 21st century.A complaint is the wrong way to go about it. The last time Openreach went through a re-branding exercise was in 2017 (), shortly after Ofcom ruled that they should become a "legally separate" company.As a result, the old BT logo was removed, and they instead adopted a clean and simple 'openreach' logo - often seen in purple or blue versions - to underline their independence. The Openreach may be reached by several different channels, including: Openreach also offers email support for its customers. Fax: 0845 050 1615. The trouble is I do not know the current address to use to fire off my email. (adsbygoogle = window.adsbygoogle || []).push({}); 1. We help consumers like you get their voice heard by providing the tools they need to resolve their issues.