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Wex wouldnt help at all, just lied and wasted our time. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments The money code information displays at the top of the screen. How do I qualify for Love's Express Credit? As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! They are a credit card company never has an HSA ever asked me for receipts before ever. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Then Class action suit! WEX Fuel Card | Office of Administration - Missouri NOTE: Follow the same steps to assign a Driver ID. There is some complexity to how fleet cards work. These revenues in no way influence our ratings or reviews. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Then they lied again about how I would get an email from their fraud dept resolving this. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Fill out this form! WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. I called to have the charge removed, they said I had to have the account number to do that. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. It is a shame, I was a client for about 20 years. Simply add a few details about yourself and the application will be submitted in minutes. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. EFS/WEx decided to debit our account and send us a check. Ive contacted customer service multiple times and spent long times on chat and hold both times. Do I need to contact my bank? The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Focusing on diversity also means focusing on inclusion. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Select the date you want the payment to be made. Our card works at a variety of merchants. Click Look Up Cards. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The most common fleet cards are by Wright Express (Wex) and Voyager. Youll need to contact your credit card processor. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. The due date was 1/20/2023. Required fields are marked *. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. We are going through the same situation. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Here Are The Processors Who Don't Hide Fees. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Choose Prompts in the top menu, then Update Prompts. I have asked for a manager many times but no one has EVER called me back. How can I go about it? On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. This is a fraudulent account. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Phillip created this website and has written over 1,000 articles regarding all things payments. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond These processors offer Quickbooks integration and have low rates. Which I upload. It is not intended as legal or financial advice. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Track fuel expenses automatically. A few months later an obnoxious debt collection company starts hounding us. Under the Contract ID drop-down, choose the account from which the money code will be drawn. We had NEVER HEARD OF THEM. If you would like to interview Phillip for your story or podcast, please reach out here. Accepted Cards | Square Support Center - US I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. This does not compare favorably to our list of best credit card processors. Click Issue Money Code. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Our card works at a variety of merchants. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. This even applies to co-branded cards. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. They never revealed that to us and what was noted was a 6.99% interest rate. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Still, businesses must have specific equipment set up for companies to accept them. However, Visa and Mastercard offer their own fleet. We have no recourse. Women play an important role at WEX. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. As with most things in business, if you make it easier for customers, youll see more sales. This allows us to see the company through a different lens or perspective than we normally would. I have no issues getting prescriptions. The agreement with Pep Boys continues to increase the services . Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Massachusetts Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). They are nightmare if there is a problem. Hi Ana, As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Receive your Esso Card Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. This company didnt send me any Cobra benefit and ignored my requests. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. We are former TCheck Customer, used it mostly for paying lumper fees. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. I use my premium refunds to pay for the next months premium. WEX Fuel Cards | Ford Commercial Solutions Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. There are a few Wex Inc. complaints about its contract terms. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Some processors have no monthly, no annual fees, no contract, and cheap rates. EMV Credit Card Machines Your as bad as our government, you killed my job my career. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Attempts to reach a representative for clarity were again unsuccessful. Shady company Dont ever deal with them!!! Fleet Cards What is a fleet card? And how has this not already generated a class action lawsuit? Where does it work? Click Limits in the top menu, then Update Limits. Fleet cards require using equipment that can support enhanced data. If you have your own Wex Inc. complaint to make, please do so in the comments below. This way we can show businesses working with Upside that their offers for you are driving more business for them. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Referral Partner Permissions. They have a long history of giving back, engaging with local. On the Policy Management screen, you can edit existing policies or create new policies. How Do I Accept a GSA SmartPay Account? | Smartpay document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Get the truth here. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. What if additional documentation is required? Very incompetent company. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Pumacard options Pumacard Worst gas card ever. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. How do I enter a fleet card in My Wallet? - Upside There are per card, per month fees, as well a paper billing fees (applied as a default). In the Issue To field, enter the payeefor example, the driver or merchant. See Which Processors Offer No Monthly Fees And No Contracts. how to accept wex cards - weirdthings.com If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? The Verifone machine is universal, and can be used with many different processors. * Required Field First Name * Last Name * Business Name * State / Province * WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Murphy USA - Payments They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Military veterans possess invaluable leadership skills and business acumen. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. NEVER let this company get your bank info. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Fleet Cards For Business FAQ | Questions About Gas Cards I mean what do they think we are frauding by going to the dr or getting medication? Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Get started. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Portland, ME USA 04101. Wex Inc. Credit Card Processing 2023: Reviews & Complaints As a result, standard interchange rates that are the standard of such networks are not applicable. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Check the statement(s) you want to make payments for. My monthly statements went from $155 to $914! A new account was opened for our company that we were unaware of because WEX changed their system. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. I think this would be great for our business! We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. CardPaymentOptions.com, Inc. All Rights Reserved. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Merchant Cash Advance According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Wex Inc also agreed to payout other various costs related to the delay. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Look for the QBO file you saved in Step 1 and then select Open. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Look up and select the card you want to change. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. This is why their CEO gets 9 million per year ! I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. The current policy limits are displayed. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Focusing on diversity also means focusing on inclusion. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Related Article: Introduction to Credit Card Processing Rates and Fees. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Below is a detail of the most common types of fleet cards. Look up and select the card you want to assign. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video