Its most important to know your. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. The 1098-T forms are now available on-line. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. The fee will be assessed regardless of the reason why your bank did not honor your check. Clients & Schools. At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. Our opinions are our own. This method should be used only as a last resort, the federal student aid office says. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. If I need to submit a Cancellation Request Form at this time, what do I do? You can also print copies of your billing statements through your ECSI account online. By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. Get help from Heartland ECSI Customer Service. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. Click the red 'Register' button and create a profile. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Follow up with the 'Continue' button next. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. (You may also receive a separate communication with the key.) Shop for loans and credit cards from anywhere. ECSI - Download Forms (412) 788-3900. Chat with a Live Customer Service Representative. heartland ecsi refund strayer university. Youll need your account number to finish setting up your profile. through consolidation or forgiveness. You may also change your student loan servicer through consolidation or forgiveness. Read more. Phone payments -ACH and credit card payment methods are accepted through the telephone. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. Which of these loans will be affected? is a servicer for borrowers with federal Perkins loans. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. So how do we make money? CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 so you can know the right questions to ask. Get the latest personal finance advice delivered directly to your inbox. AVCNET is a company, not a governmental agency. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. The Education Department can transfer student loans from one servicer to another. Heartland immediately begins ratcheting up my fees and rates so that I was paying double, 6% on credit card transactions. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. services only federal student loans in default. , like private student loans, health professions loans and institutional loans issued by a university or school. Loans managed by ECSI are not eligible for the White Houses, . Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Advertiser Disclosure | Terms of Use | Privacy Policy. ECSI Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. : University, Noyce, Dream, etc.). Sign In or Register. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. Ticket Visibility Improves for Heartland ESCI's Customer Service Your deferment period should continue without interruption. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no Default Resolution Group services only federal student loans in default. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. . Heartland ECSI also acts as a customer service agent for the borrower. ECSI tracks and collects your payments. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender. For our online programs, we've frozen tuition at its 2013 rate. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Update your contact information with your most recent address, phone number and email address. Performance & security by Cloudflare. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. 4.Why is it necessary to sign a Truth in Lending Disclosure? If I'm late in making my payment, when will the late fee be assessed on my loan(s)? This information may be different than what you see when you visit a financial institution, service provider or specific products site. Click on "Account Tools". This change does NOT apply to any Federal Direct/FFEL or private loans you may have. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). This information may be different than what you see when you visit a financial institution, service provider or specific products site. Payment Options - Student Loans | University of the Pacific Mentor is not involved in the application, underwriting or credit decision for any product or service. Process monthly payments and extra payments. ET. You can make additional payments over the phone or via online chat. Here is a list of our partners. 3. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. Process monthly payments and extra payments. Loans - Financial Aid & Scholarships Payments in Person Process deferment and forbearance requests. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. ECSI has maintained a government contract to service Perkins loans since 2013. Copyright 2018 Regents of the University of California. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. Register for online access to your account. Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. All rights reserved. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. Variable APR includes a 0.25% discount when you enroll in autopay. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? ECSI is a company approved by the government to service federal Perkins student loans. The name of the company sending you a federal loan bill every month is your servicer. Please note that during the new servicer transition, Conduent/ACS staff, ECSI staff and UC San Diegostaff will not have access to view any loan data or process transactions, nor will you be able to access loan account information on-line. This influences which products we write about and where and how the product appears on a page. Your ECSI billing statements will contain a Heartland Key. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Southern New Hampshire University CREDIT & COLLECTIONS Phone: 1.888.867.7376 Email: credit@snhu.edu Email, If a complaint doesnt help, you can contact the. In fact, most of our degree-seeking students receive some form of financial assistance. Deferment, Forbearance, and Cancellation Forms. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. Email [emailprotected] or call their customer service team. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Process deferment and forbearance requests. Loans, Private Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. The qualified expenses consist of tuition enrollment fees and the cost of course materials. Am I stuck with ECSI until my loans are paid off? When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. Students & Borrowers. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. ECSI also services a few other types of. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Heartland ECSI gives assistance for those students who have a past due. ECSI has maintained a government contract to service Perkins loans since 2013. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. Refinance your student loans with SoFi today. heartland ecsi refund strayer university. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. A total of 148 complaints have been made with the Better Business Bureau about ECSI. 1200 Cherrington Pkwy Ste 200. Sign up to our $1,500 No-Essay Scholarship. You may also. Our moderators read all reviews to verify quality and helpfulness. All financial products, shopping products and services are presented without warranty. To make a payment, you can sign in, click Payments and enter your payment information. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments.