CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. Use this tool to help you get between terminals, No destination-specific delays are being reported at. We apologize for the baggage issues you have experienced. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. American Airlines Lost Baggage Claim & Baggage Tracking Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. See our Advertiser Disclosurefor more details. Have a Question? Concourse A There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. Federal government websites often end in .gov or .mil. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. They have a pre-approval process Ill be completing beforehand. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. We may be compensated when you click on links from one or more of our advertising partners. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. Concourse A has a total of 19 gates split across 2 areas. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. This site does not include all credit card companies or all available credit card offers. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Assistance can be requested by calling 704-359-4038. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? Terms of Service apply. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. Terms apply to offers below. No responsibility will be taken by the bank advertiser for these comments. The only way to get between concourses is to walk there are no trains or electronic people movers. Luggage: CLT has no luggage storage facilities inside the airport. We have Answers. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. I am connecting at CLT to travel to Bermuda. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: This site does not include all credit card companies or all available credit card offers that are on the market. At that time, you will be given a claim number. What can I do if my baggage has not been found within five days of reporting the delay? Screening at certain airports is performed by private companies and not TSA. Safe travels! Airlines are free to pay more than the limit, but are not required to do so. Travel and health restrictions by destination. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Official websites use .govA .gov website belongs to an official government organization in the United States. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 These exclusions are typically listed in the airlines contracts of carriage. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Accommodation ranges from 2 to 4 stars and most hotels offer a courtesy shuttle service to and from the airport. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. Note down your reference number and check the status of your baggage regularly. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Lost & Found. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. The law applies in the case of both national and international carriage between contracting states. Award nights for Marriott Bonvoy members start at 30,000 points per night. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Ans: Contact American Airlines via phone or at their lost baggage counter. Airlines are not allowed to set an arbitrary daily amount for interim expenses. We recommend you arrive to the airport at least 3 hours before your scheduled departure for international flights. Is curbside check in available with wheelchair service. You may also call 704-359-5555 for the latest parking information. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. You can report the damage to the Lufthansa baggage tracing counter at the airport. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. Compensation is specified in so-called Special Drawing Rights (SDR). A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Airlines are free to pay more than the limit, but are not required to do so. Baggage service: 614-338-6700. . Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. For example, what is the distance between gate D13 and E32? An official website of the United States government. Claims that requirelaw enforcement investigation may take longer. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. FRALH12345) by email. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. The maximum liability amount allowed by the regulation is$3,800 per passenger. TSA takes the responsibility to fairly adjudicate claims seriously. Liability is governed by the Montreal Convention. Before sharing sensitive information, make sure youre on a federal government site. So, if you left your item there, call 704-359-4316. Use this tool to help you get between terminals, No destination-specific delays are being reported at. Destinations Served: 179 nonstop destinations globally We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. Delta Airline Baggage Claim in Cleveland, OH - Yellow Pages How to enable JavaScript. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Air cargo and small package services: 614-338-6740. Safe travels! 5501 Josh Birmingham Parkway The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. For all comments about this website, please click here to contact us. For each commenced year of use, 15 per cent of the value is deducted. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. The Welcome Center (tel. Email. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Charlotte Douglas International Airport. You may file a claim if you are injured or your property is lost or damaged during the screening process. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Find 2 listings related to Delta Airline Baggage Claim in Cleveland on YP.com. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Secure .gov websites use HTTPS The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). The airport had announced at 3:40 p.m. via Twitter "local law enforcement is responding to a possible security item in baggage claim. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Browse our most frequently asked questions for more information! Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. ** Day Pass for any passenger. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Unfortunately, there is no way around that. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? Charlotte Charlotte Douglas CLT baggage claim and baggage - iFly Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Charlotte Douglas International Airport There are 3 daily parking lots east, west, and north located a little further from the terminal. Lounge access may be restricted at times due to capacity. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. Lost and found Customer service American Airlines Contact us If you are outside the U.S., call reservations. Daily: 4:15 a.m. - 10:30 p.m. Interactive CLT Terminal Map. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Claims | Transportation Security Administration If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. Charging Stations:These can be found in all concourses and some gate areas. Customer Self-Service Need to change, cancel, or edit your flight itinerary? These parking lots charge a flat fee of $12 per day. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. After this, you will receive a written confirmation with a reference number (PIR number, e.g. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. For more information on our advertisers, see here. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. Contactlost and found to locate items left at the security checkpoint. As soon as we have found it, we will contact you to arrange how to return it to you. Found this useful? Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Charlotte Douglas International Airport Contact Details Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. Baggage Recovery Center | United Airlines Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. FRALH12345). A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. Charlotte Douglas International Airport Frequently asked questions Delayed baggage #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Airlines Operating from CLT We are here to support you with your inquiries 24/7. What should a passenger do if his or her bag is missing after taking a flight. Opens another site in a new window that may not meet accessibility guidelines. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. Need to change, cancel, or edit your flight itinerary? Please check your email and confirm the newsletter subscription. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Any additional time will be charged at a reduced rate of $28 per hour. Do I go to gate at CLT to check in? Airport: Charlotte Douglas International Airport (CLT) The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Contact Reservations Back to top Phone Number. All Rights Reserved. 1,500. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. HMS Host handles the stores and restaurants in the Charlotte airport. Charlotte Douglas Airport Lost and Found If you'd like to add a comment to this article and share your valuable feedback and opinions, please Designated smoking areas can be found outside of the terminal at the far west end on the departures level, and near doors A and D on the arrivals level. We will be on American Airlines. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. list. Chat With Us 24/7. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. How early should I get to CLT airport? - corum.tibet.org We have a layover of several hours at the airport. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. This will enable us to attend to forwarding your baggage as quickly as possible. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. In addition, as an Amazon Associate we earn from qualifying purchases. and then take a sharp right onto N. Josh Birmingham Parkway. The baggage claim area is on the gound level of the terminal. 1200 New Jersey Avenue, SE 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. The current value is always taken into account when determining the amount to be refunded. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. This bonus value is an estimated valuation. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Delayed or damaged baggage Back to top It seems that you have already subscribed to this list. What about on the way back from TC to Connecticut? After 90 days, any item left unclaimed will become the property of the city. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. Directions for submitting a mishandled baggage claim: 1. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. Outside relief area, Between concourses A and B Learn more about the process for delayed and damaged bags. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. Can the airlines exclude liability for certain items? Please click here if you want to report about Delayed Baggage. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. Please save your control number; you will need it when communicating with TSA and to check your status. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Accessibility - Charlotte Douglas International Airport This location does not accept cash or checks. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Another option is the free Cell Phone Lot. Contact CLT - Charlotte Douglas International Airport click here to leave your comment. An official website of the United States government Here's how you know. FRALH12345), and also change your details. 2023 Red Cirrus, LLC. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. Assistance request for disabled passengers when parking: 704-359-4038.